• At this stage, I feel I am becoming misled and mistreated. Even with many calls and escalations, I nevertheless do not need clarity on my bargains or a fair resolution to my issues.
Also, our phone line to the house arrived down inside a windstorm another night time, as did our neighbors. We don't utilize a landline any more, nevertheless the cable is in the street and however linked on your house end. I instructed that They only eliminate it absolutely. They said as I did not have an Lively landline, they might not mail a technician out to clean up the wire in the midst of the road.
We're sorry to listen to about all these challenges you have experienced with the two tech support and billing. You should mail us A non-public message, and we’ll work to receive you the help and abide by-up necessary to solve these problems as soon as possible.
Merely type the details within your inquiry inside of a message and it'll be sent into a human agent. Messaging here is asynchronous (non-live), in order to close the application or go about your day although the agent works towards locating you a resolution.
You can only modify it. I waited for an hour to the cellphone to talk to a human. He was handy, but needed to redirect me to a different particular person. I had been then on keep for one more hour. They presented me an improved deal, but it really was not what was available on-line. Individuals bargains are For brand spanking new customers. For a faithful customer I must pay out $78 as compared to $60 for any new customer, for that service I preferred.
I know it is vitally discouraging mainly because I am in the exact same problem, though it is regarding the Tv set signal which has been lost.
I assume I am just previous, but I keep in mind a time when you might call a company, talk to a human without having sitting down on keep for several hours, and really get customer service. Many thanks Telus for an excellent customer practical experience.
Surely not the knowledge we wish our customers to acquire. Be happy to send us A personal information and we can go over our solutions to get this solved to suit your needs.
I have never been so frustrated with a business. It's not possible to acquire responses from Telus. My Monthly bill is Telus customer service transformed quite a few instances because signing up with them a year in the past after a promoter arrived to our doorway and drew us in with engaging presents. She even reported Telus would purchase Shaw's deal penalty to maneuver us above. I regret each and every 2nd of transferring. It's going to take up a lot of the afternoon to speak with somebody at Telus. Maintain situations estimate an hour only to be forwarded to someone and placed on keep for one more hour. My contract settlement demonstrates what my bill ought to be but they arbitrarily transform my Invoice to 100.
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Also, I was disconnected a number of occasions when endeavoring to talk to support and also remaining on hold without resolution.
At the moment my cellular telephone stopped connecting on the telus community. Because of this it has taken me a forty five to sift throughout the ai gate keepers prompt's just to speak to a real particular person, all when telus ai attempts anything not to make it possible for me to speak to a true man or woman.
I had some minor difficulties but I'd Definitely no idea how to repair them. Then, my co-employee suggested me of the service. Your employees were being exceptionally individual and useful! Because of all of them!
Yeah, I’m binding by a two yr contract unfortunately, I’m only 4 months in, but I did get somewhere. I assume The executive Office environment called me today so I have a cellphone dialogue with him in an hour or so. We’ll see how that goes.